Returns Policy

🌟 Returns & Refunds

We want you to love your purchase from The Divergent Den. If for any reason you’re not completely satisfied, we’re here to help.

• Returns: You may return most new, unopened items within 14 days of delivery for a full refund.

• Condition: Items must be unused, in their original packaging, and in resaleable condition.

• Exclusions: For hygiene reasons, we cannot accept returns on items such as chew products, weighted blankets, or sensory wearables once opened.

• Refunds: Once your return is received and inspected, we’ll issue your refund back to your original payment method within 5–7 working days.

• Exchanges: If you’d like a different size or product, please return your item and place a new order through our website once your refund has been sent.

📦 How to Return

Simply contact us at infothedivergentden@gmail.com with your order number and reason for return, and we’ll provide instructions for sending your item back.

Your Free Hub for Advice, Tips & Inclusive Tools

At The Divergent Den, we know that the right information can be just as valuable as the right product. That’s why we’ve created this free resource hub for parents, professionals, and anyone supporting neurodivergent individuals. Here you’ll find practical guides, tips, and tools designed to help you create calmer, more inclusive environments at home, in classrooms, and within therapy settings. Whether you’re looking for everyday strategies, specialist advice, or simply reassurance that you’re not alone, this is your space for support and knowledge — completely free.